CUSTOM ORDER PROCESS

TELL US ABOUT YOUR PROJECT!

Thank you for your interest in our work! Please fill out the form below with your project details, and we'll get back to you with a customized project outline. While you can view our general pricing on our store page, customization options can affect the overall project pricing and shipping costs, so please contact us with your preferences before placing an order.

It’s okay if you don’t have all the project details at this process stage! Just fill out what you do know on the form below (ideas of what you envision for your custom piece), or feel free to ask us about multiple different designs and configurations. We can help you through the process of narrowing down the details that work aesthetically and functionally for your individual needs.

If you prefer, email us (contact@mezworks.com ) with your project details and any questions. We look forward to working with you!

‘QUICK LINKS’ CUSTOMIZATION OPTIONS:

SEATING AND TABLE SIZE GUIDELINES

MATERIAL OPTIONS

WOOD FINISH OPTIONS

STEEL FINISH OPTIONS

TABLETOP SHAPES AND EDGE PROFILES

TABLETOP CONSTRUCTION

EXTENDABLE TABLE OPTIONS

ORDER SAMPLES

Tell us a little bit about your project vision. This can include your overall interior design style/genre, artistic vision for your project, or even what attracted you to our products..

1. DESIGN

Which of our designs are you interested in? You can send the design name, and/or send a specific link to the item or items that interest you most, as we have several variations shown on our store page (material, finish, etc) that are associated by the same product name. If you have any custom design requests that go beyond what we have displayed on our site, let us know and we would be happy to discuss other options.

2. DIMENSIONS

A: Please provide us with your preference for the length, width and height for the project. B: PERTAINING TO TABLE PROJECTS -- Our standard tabletop thicknesses is finished at 1.5” thick unless otherwise specified in the item description if it is thicker or thinner. If you prefer a thicker tabletop (ex: 1.75"-2.5” thickness), that will require that we special order thicker materials specific to your project, which can add considerable costs onto the project (averaging anywhere from about +$500 onto a smaller project to +$1500+ onto a larger project depending on current board footage pricing and wood species by our material suppliers).

3. SEATING NEEDS

For dining table projects specifically - It’s important for us to know how many people you are looking to accommodate seating for when choosing the right size for your table. Not all table designs will accommodate the same seating due to the style of the base. Please answer details for each section below: A: How many people to you plan to seat at the table for everyday use? If you are opting for an extendable table, how many people would you like to seat at the table when extended? B: How many inches of space do you want to provide each person seated on the table sides (in inches)? C: What are the dimensions of your chairs? Particularly, the chair width. It’s important to consider this when determining how much space to allow per person and whether the chairs will fit around the table as you envision. Many designs require that chairs be placed between the table legs on the sides of the table, so having a general sense of the amount of space there will be between the table legs is crucial to determine available seating. D: Will you place seating at the head and foot of the table? Or on the sides only? This is important to relay to us so that we can make sure to place the table legs accordingly, especially if the design includes inset table legs or if it’s a relatively narrow table where those seated at the head/foot of the table will have to share leg room with those seated on the sides. E: Consider the size of the table leg on certain designs, as in some cases the table leg or base will impede a person’s leg room. Does the design you are considering have a table leg that could limit the seating you envision? The image next to this section shows a narrower, more inset table leg that allows 12” of overhang for chairs to be placed on the sides nest to it, which is the minimum recommendation for comfort. Most designs such as the one show would have the chairs placed between the table legs, and additional chairs can be added by the table leg when the occasion calls for more seating. For more information, please visit our ‘Seating & Size Guidelines’ page: https://www.mezworks.com/seating-and-size-guidelines

4. MATERIAL

Please visit our ‘MATERIALS’ page to review all wood species and different grades that are regularly available. You may also inquire about a wood species that is not shown on our website and we can see if we can source it. USE THE "QUICK LINKS" BUTTONS ON THIS PAGE, OR COPY/PASTE THE FOLLOWING LINK IN YOUR BROWSER TO REVIEW OPTIONS: https://www.mezworks.com/materials

5. WOOD FINISH

We have several wood finish options to choose from. Please visit our ‘WOOD / FINISH OPTIONS’ page to view detailed descriptions of each option. USE THE "QUICK LINKS" BUTTONS ON THIS PAGE, OR COPY/PASTE THE FOLLOWING LINK IN YOUR BROWSER TO REVIEW OPTIONS: https://www.mezworks.com/wood-finish-options

6. STEEL FINISH

We have various steel finish options to choose from, all final coated with an extremely durable oven-baked powder coat, with no upkeep required. Please visit our ‘STEEL / FINISH OPTIONS’ page to view detailed descriptions of each stock option, upgrade option, or custom color options. USE THE "QUICK LINKS" BUTTONS ON THIS PAGE, OR COPY/PASTE THE FOLLOWING LINK IN YOUR BROWSER TO REVIEW OPTIONS: https://www.mezworks.com/steel-finish-options

7. DELIVERY ZIP CODE + LOCATION DETAILS

SHIPPING: For orders outside of Northern CA/Northern NV, we outsource freight carriers to ensure safe transit & guaranteed delivery. Shipping often requires that we build a custom wood crate around the item being shipped so as to ensure the piece's safety during transit, of which standard crate fees will apply depending on the size of the item being shipped. The shipping costs are largely dependent upon the design and dimensions of the piece being shipped, and can be expensive if such variables include a table or base that cannot be broken down/disassembled into smaller dimensions for better shipping rates, combined with transit distance as well as the delivery service level chosen. Our preferred shippers have several delivery options that range from their least expensive "basic" service level that is an outside/curbside or doorstep delivery, to upgraded "white-glove" options that include inside/room of choice delivery with unpacking and removal/discarding of the empty crate and packing materials, and option for assembly. Please specify the following to receive a quote: A: In order for us to obtain a delivery or shipping estimate, please provide your delivery zip code. B: Is the delivery location residential or commercial? C: Do you prefer a basic/outside delivery for lesser shipping costs? Or do you prefer a full service white glove delivery? Costs will vary considerably between the service levels. D: Does the item need to be transported to a higher floor? If so, is there an elevator that the piece will fit into? E: Will the item need to be transported up stairs? If stairs are required, how many flights? Will the item fit in the stairwell easily? F: Are there any tight/narrow hallways or corners that will make transporting the item difficult? This information will help the delivery service understand how many people to send for the delivery. Without this information being accurate, deliveries can be cancelled and the shipper may charge an “attempted delivery” fee if they are not informed of the parameters ahead of time. _______________________________________________________________________________________ LOCAL DELIVERIES: Some orders within California or Northern NV qualify for personal delivery and installation, upon which the rate would be based off the general delivery area and round trip transit distance from our workshop, current fuel surcharges, etc. Please note, we (Terren + Allie) do most deliveries ourselves, so it’s important that we understand the location details to assess our ability and costs accurately. On occasion we may need to outsource a professional delivery crew, depending on the delivery parameters, upon which additional charges would apply. Please specify any delivery parameters that affect access to the home: A: What is your delivery zip code? B: Is the delivery location residential or commercial? C: Do you prefer a basic/outside delivery for lesser delivery costs? Or do you prefer a full service white glove delivery? D: If the delivery location is in a major city, is access to the location on a one-way street? Is there is limited parking or a loading zone to offload the delivery? E: Is the delivery location on a steep hills or steep/narrow driveway? Is the delivery address accessible with a trailer? We have a 17-ft trailer in tow that we often use for deliveries and it’s important to know if it can access the delivery location, if there is a turnaround, etc. F: Is there ground level access to the delivery entrance? Or are stairs or an elevator required to access the delivery entrance? G: How wide is the doorway/entrance at the delivery location? Is the doorway/entrance wide enough to fit the item through without having to tip it on it’s side? H: Does the item need to be transported to a higher floor? If so, is there an elevator that the piece will fit into? I: Will the item need to be transported up stairs? If stairs are required, how many flights? Will the item fit in the stairwell easily? J: Are there any tight/narrow hallways or corners that will make transporting the item difficult? It’s important to have this info ahead of time so that delivery costs can be assessed accurately. If we do not have this information up front, there may be a chance that it may not be possible to do the delivery with the amount of people present, and thus a new delivery may have to be scheduled at additional costs.

8. OTHER INFO

Is there any other info that you can provide that would better help us outline a quote for you? Such as, if your requests differ from what is pictured or outlined in our product listings, please let us know. Specify for dining table projects: A: Tabletop Shapes & Edge Profiles USE THE "QUICK LINKS" BUTTONS ON THIS PAGE, OR COPY/PASTE THE FOLLOWING LINK IN YOUR BROWSER TO REVIEW OPTIONS: https://www.mezworks.com/tabletop-shapes B: Tabletop Construction USE THE "QUICK LINKS" BUTTONS ON THIS PAGE, OR COPY/PASTE THE FOLLOWING LINK IN YOUR BROWSER TO REVIEW OPTIONS: https://www.mezworks.com/tabletop-construction

9. CONTACT INFO

First Name

Last Name

Phone

(###)

###

####

PROCESSING TIMES

Please be sure to read about our lead times in the sections below prior to placing an order.

I have read and understood the standard custom order processing times

I am interested in placing a rush order for an additional expedited order fee

TERMS & CONDITIONS ACKNOWLEDGEMENT

We schedule all projects in the order received by deposit date placed. Reservations in our schedule are held with a deposit or order placed in full. In most cases, an 80% deposit is required to reserve a spot in our schedule, with the balance portion due at either of the following: For projects that are personally delivered by us (Mez Works), including but not limited to delivery locations in Northern CA, parts of Northern NV, and occasionally Central CA and SoCal, the balance will be due at project completion, upon delivery. If the client is unavailable to be in-site for the delivery and someone else will meet in their absence, we require the balance payment to be paid 1 week prior to the delivery date. For projects that are shipped, the balance will be due at the start of the build, or once the project details are finalized and materials have been allocated. In some cases, full payment may be required up front (for example, in-stock items, clearance items, or rush orders). Be sure to review lead times outlined below in section 10. IMPORTANT - We are a very small shop and have limited workspace, and relatively no storage space other than projects that are “on deck” to be packed and shipped or delivered. Please be sure to communicate to us if you will be unable to accept your order within the lead times noted prior to having us start your build (for example, due to home construction delays, etc). If we complete your build but you are unable to accept delivery, we a $10/day per item storage fee is applicable that will be added to the project balance, which must be settled prior to delivery. Other, more long term options are available at a discounted rate, at either $49/week per item ($7/day), or $120/month per item ($4/day). Please also refer to our policies page regarding additional potential applicable late payment charges if we complete an item but you are unable to pay the balance prior to or upon delivery, or prior to shipping. We will often leave room for a payment grace period generally of up to 5 days from the payment due date (to allow for checks to arrive in the mail, etc), but generally projects need to be paid for at least by the time the pieces are complete so that we can arrange delivery or shipping to avoid storage issues. An order placement acknowledges your agreement and understanding of our custom order policies. Please visit our ‘Policies’ page to review all of our custom order terms and conditions prior to placing an order: https://www.mezworks.com/policies.

I have read and understood the custom order policies, terms and conditions outlined in the following link: https://www.mezworks.com/policies

PLACING AN ORDER

Order payment options include:

check transaction | Pay your invoice with no associated fees by mailing the check to the address found on the invoice. Upon receipt, we will send you a receipt for the specified amount.
bank transfer transaction | This option allows you to place the order online via bank transfer. Note that our accounting software charges a 1% transaction fee. We will send a PDF invoice with a 'Pay Securely Online' button that will redirect you to Wave Accounting to complete the order.
credit card transaction | This option allows you to place the order online using a credit card. Wave Accounting charges a 3% transaction fee for this method. A PDF invoice with a 'Pay Securely Online' button will be provided for you to complete the transaction via Wave Accounting.

LEAD TIMES

Please review our current custom order availability outlined below and let us know if your project has any specific timeframe requirements so we can determine if they align with our schedule (rush order rates may apply if overtime is available in our schedule). Rush order details are also included below; however, please understand that we cannot always accommodate t ‘Pay Securely Online' button to proceed to Wave Accounting and place your order.

A: GENERAL ESTIMATED LEAD TIMES: The generally estimated timelines can range from a start date of approximately 8-16 weeks to as late as about 18-24 weeks (from the date a deposit is placed). These timelines are highly dependent on the time of year and the date the order is placed (based on the deposit date received). The current average lead time is about 14 weeks for our next available custom order reservation. Build times can range from 2 to 3 weeks, depending on the complexity of the project. We continually strive to enhance our efficiency without compromising the quality of craftsmanship, so your patience is greatly appreciated as we create your custom piece!

Our lead times often can have about an 8-week variance sooner than or after an “estimated” project timeframe. We apologize sincerely for any inconvenience and timeframe uncertainties and assure everyone that we are always doing our best to complete projects as quickly and efficiently as possible.

Due to high order volume, we cannot guarantee specific delivery dates at the time of inquiry. However, we will provide periodic updates after an order is placed. Currently, we cannot assure pre-Thanksgiving or holiday deliveries. If you have a firm delivery date, we recommend against placing an order. You may inquire about rare rush order availability for guaranteed timeframes.

B: RUSH ORDERS: On very rare occasion, and depending on our existing order queue, we can squeeze in rush orders with extended hours, so please be sure when reaching out to us to state a deadline preference if there is an event or occasion that you absolutely need your order delivered by and we can assess if we can accommodate it in our schedule. Rush orders require that we add overtime hours to our schedule and thus fees will apply. Rush orders must be paid up-front/in full.

15% fee added to total project cost for orders over $7500 for completion within an estimated 8-10 week timeframe
20% fee added to total project cost for orders up to $5000 for completion within an estimated 8-10 week timeframe
25% fee added to total project cost for orders up to $3500 for completion within an estimated 8-10 week timeframe
30% fee added to total project cost for orders under $1500 for completion within an estimated 8-10 week timeframe

Percentages noted above apply to the cost of the item only (tax/shipping not included).

Some timelines can be accommodated sooner than others depending on the scale of the project, complexity of design, etc.

Rush order timelines do not include shipping/transit times which may add another 3-14+ business days depending on the shipping service level chosen and the time of year that the item is shipped (depending on shipper volumes and transit times), or delivery availability of you are located within our local delivery area.

PLEASE NOTE - We are a very small company, with a production team of only 2 in our workshop, and as such we are limited in the number of pieces we can produce in a given timeframe to ensure the utmost quality of our products. With that, our lead times can be lengthy and unpredictable depending on the number of projects we have booked out in our queue.

MEZ WORKS BUYBACK PROGRAM - NEW IN 2022!

Read about our buyback program in the following link:

Learn more

INQUIRY RESPONSE TIME

We aim to promptly address your questions and custom order inquiries, usually within 24 hours. However, please understand that it may take several days to receive a response during busier times, such as 6-8 weeks before major holidays. During fall and leading up to Thanksgiving, as well as during the holiday season through the New Year, longer response times should be anticipated due to higher order and inquiry volumes.

We look forward to talking with you about your custom Mez Works Project!

To visit our South Lake Tahoe workshop, please get in touch with us to make an appointment: contact@mezworks.com