FREIGHT SHIPPING //
We ship pieces nationwide in sturdy crates, custom built per-order using various carriers (dependent on your location and rates). We use only freight carriers to ensure safe transit & guaranteed delivery.
Rates are determined upon the dimensions, weight of shipment, and destination location. Rates are subject to change from time of inquiry to actual ship date. Should you have a residence/business that is outside of the carrier's regular shipping area, additional fees may apply.
Accessorial services include:
- Insurance (required for all shipments)
- Residential delivery (required for home delivery)
- Liftgate delivery (required unless you have forklift/pallet jack)
- Delivery appointment (scheduled prior to delivery)
- Rush delivery (only upon request)
- "White Glove" delivery (only upon request)
Furniture Delivery & Inspection
Upon scheduled delivery, customers must visually inspect the crate thoroughly as soon as it comes off the truck in the driver's presence. Though damage during shipping is rare, as we go to great lengths to avoid it, there are still risks involved with shipping through outside parties and it's important to follow precautionary procedures in any unusual circumstance. If the crate appears to be damaged in any way, you can either refuse delivery and/or open the crate lid in the driver's presence to inspect the piece inside for damages. If the driver refuses to wait while you inspect the contents of the crate, you must note that on the shipper's waybill prior to their departure. After inspection if you find that the piece inside has been damaged, digital photos must be taken and emailed along with a detailed written description of the damages and delivery experience. We will then be able to determine the extent of the damage and provide suggestions. If the damage is minor, it may be the best option to seek a local expert in your area and obtain a quote for repairs so that we can provide it to the shipper to include in the claim. If damages are significant, it may be necessary to have the shipper return the entire piece to Mez Works so that we can repair the damages or determine if an entire new piece has to be made.
These guidelines must be followed in order to receive full compensation in the event that a damage claim must be filed. The customer will be responsible for properly noting any and all damages on the shipper's waybill. Otherwise only a percentage (or none) of the claim may be approved and Mez Works will not be responsible for damages caused during shipping. Carriers may take 30-90 days to approve damage claims, and there may be even further wait times for claims to be paid. Claims for damages during shipping will only by the carrier directly responsible, and you must wait until the claim is fully processed before any damage refunds are paid. If the procedure is not followed properly, this may further delay the claims process.
Crates are carefully built to order, using 1/2" OSB ply and 1x1.5" strips of fir, then screwed to a pallet for safe transport. Each item is blanket and cardboard wrapped, then cushioned in large bubble wrap.
For any additional questions regarding shipping, please contact us: email@example.com